Approved withdrawals not adding up on Moniepoint pos solution

Approved withdrawals not adding up on Moniepoint pos solution.

If you are a moniepoint pos user, you must have encountered this type of problem, well you need not worry cause your money is fully secured and it will surely drop or add to the balance. here are the steps to take when you encounter such an issue.

How to resolve approved withdrawal transactions not adding up to the main balance.

Check the status of the transaction: always double-check the receipt printed out before you pay any cash to the customer, and make sure Approved is boldly written on the receipt.

Synchronise the machine: Once the transaction is approved and the money is still not showing in the transaction history, Synchronise the transaction. To do that, go to admin enter your business pin, and click on Syn all transactions, while you wait for the message “all transactions are successfully synced” now the transaction should reflect in the history.

Restart the device: if after you have synchronised the transaction, it still does not add up, restart the pos and also wait for some mins

Contact support