How to Resolve Moniepoint account restricted issue

 How to Resolve  Moniepoint account restricted issue

How to Resolve Moniepoint account restricted issue.

If as a moniepoint agent or Moniepoint account holder, you notice that your account has been restricted or placed on PND ( post no debit), which means you can’t make a fund transfer here are what might have caused it and how to resolve the issue.

Reasons Why Your Moniepoint Account Was Restricted

Incomplete KYC

if you are using the moniepoint personal banking app and you have yet to upgrade your KYC to level 3, there is a high tendency that your account will be put in restricted mode if you receive any money above 50k to remove the restriction from your account you need to provide the necessary document.

Not Meeting Target

As an agent, if you are not meeting the daily moniepoint target of 20,000 Naira, the BRM can place the account on PND for not meeting the normal target and if the agent wants to lift the PND, he or she will contact the BRM.

Erroneous Transaction

If an account is reported to have received an erroneous transaction, such an account will be placed on PND or restricted till the issue is resolved

How to resolve Moniepoint PND or restricted account issue

Contact your BRM

If you are a Moniepoint agent and your account is placed on PND or restricted, your first contact should be your BRM, the person onboarded you as an agent. To get his contact you can check his information on your dashboard

Contact the support

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